Counting Clouds wants to reconnect the relationship between the one who shapes the garment and the one who wears it. That´s why, if you have any questions, please don´t hesitate to contact us through this form or at the email address email@example.com , and we will quickly answer all your doubts so you can enjoy shopping at our site. If you have any other enquiry, suggestion, idea…we are always happy to hearing from you.
In every item at the shop you can find a photo with the measurements of each garment, so you can compare it with one of your owm ones. If you find the measurement you want in between the measurements shown, you should order the next size up.
If you have any doubt, don´t hesitate to contact us at firstname.lastname@example.org and we will be happy to help you.
Unlike cotton and synthetic fabrics, wool does not need to be washed often. Just airing your clothes after wearing is enough.
We recommend you to wash your knits by hand with neutral soap or baby shampoo (add a little hair conditioner if you wish to soften them). If you want to use the washing machine we advise you to only use cold water at 0°C ( never 30° ) in a wool or delicate programme with a gentle spinning cycle.
Don´t let them soak for a long time as wool can shrink if it stays in water for too long. If you are hand washing, rinse twice or more and gently press the water out. After pressing the excess water out, lay your garment flat onto a towel and start rolling to that it soaks most of the water. ALWAYS dry flat.
The best way to store your knits is to fold them and put them into a drawer next to a moth repeller. Cedar wood, mint, lavender, eucaliptus or thyme are good options to keep them away. Wash your knits before storing them for a long time as moths are more attracted by dirt and sweat.
We recommend you to wash your cotton knits by hand with neutral soap. If you want to use the washing machine we advise you to use cold water ( max. 30° ) in a wool or delicate programme.
If you are hand washing, rinse twice or more and gently press the water out. After pressing the excess water out, lay your garment flat onto a towel and start rolling so that it soaks most of the water. ALWAYS dry flat.
The best way to store your knits is to fold them and put them into a drawer.
Shipping is charged at a flat rate, as follows:
– Europe: 14,95€ or free for orders of more than 150€
– Spain: 5€ or free for orders of more than 100€
– Rest of the world: 29,95€ or free for orders of more than 300€
The shipping time is not guaranteed by us. We ship from Madrid (Spain). We are unable to provide tracking information beyond that supplied by the delivery service (Correos, UPS or MRW).
We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.
Counting Clouds shall not be responsible, and may not be held responsible, if customs charges have to be applied in the country of delivery. Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility.
Counting Clouds wants you to be happy with your purchase, so if the knit is not what you expected, you can send an email to email@example.com and we will explain the steps to follow.
Products must be returned in pristine condition and in their original packaging with their tags. It must not have been worn, used, or washed, nor have suffered any damage, and must be in a perfect state of cleanliness. Any product that is incomplete or whose original packaging is damaged will not be traded. From the reception of your package, you will receive a confirmation email of your return. Then, Counting Clouds will proceed to the exchange or refund (refund to your credit card or payment method used).You are responsible for the parcel until we receive it in our warehouse. Consequently, you should be cautious by using registered mail with acknowledgment.
Counting Clouds gives great attention to the manufacturingof its products. If however, despite all quality controls carried out, defects are reported, we invite you to email us at firstname.lastname@example.org about this problem.
If proven fault on our part, you will have the possibility to exchange your item (subject to availability) or get a refund. The cost of returning and referral in this case would be the entire responsibility of Counting Clouds.
Puedes descargarte nuestro formulario de desistimiento.